24 x 7 x 365 Support Phone - Jakarta 02130003232
Email - ixsupport@edgenxt.com
Sales - peering@edgenxt.com
Escalation Matrix
| Escalation | Name | Auto escalation | |
|---|---|---|---|
| Relationship Manager | Dasaad Syafril/Ahmad Amalkan | dasaad.syafril@bdxworld.com
ahmad.amalkan@bdxworld.com |
2 Hrs |
| Customer Success Manager | Dwiki Wahyudi | dwiky.wahyudi@bdxworld.com | 6 Hrs |
| IX Engineering | Peering Team | peering@edgenxt.com | |
| CX Head | Mithila Mahajan | mithila.mahajan@bdxworld.com | 12 Hrs |
| Interconnection Head | Parag Dighal | Parag.dighal@bdxworld.com | 12 Hrs |